Last updated: 11 August 2026
Muscat Smart Tours respects your privacy and is committed to protecting the personal information you provide when using our website, making a booking, or contacting us.
This Privacy Policy explains what information we collect, why we collect it, how it is used, and the choices available to you.
1. Information We Collect
When you use our website or make a booking, we may collect information such as:
- Your first and last name
- Email address
- Telephone or WhatsApp number
- Billing information
- Tour or transfer details
- Travel date and time
- Number of travellers
- Hotel, pickup and drop-off location
- Flight information when required for airport transfers
- Special requests or information you voluntarily provide
- Booking and transaction information
We may also automatically collect limited technical information such as your device type, browser, IP address, pages visited, referral source and website interactions through cookies and similar technologies.
2. How We Use Your Information
We use your information to:
- Process and manage tour and transfer bookings
- Arrange pickups, transportation and tour services
- Communicate booking confirmations and important service information
- Contact you by email, telephone or WhatsApp when necessary for your booking
- Process and verify payments
- Provide customer support
- Prevent fraud, abuse and security threats
- Improve our website and services
- Understand website performance and visitor behaviour
- Comply with applicable legal, accounting and regulatory requirements
3. Payments
Payments made through our website may be processed by third-party payment providers such as PayPal and other payment services made available through our checkout.
Muscat Smart Tours does not intentionally store complete payment-card numbers or card security codes on its own website. Payment information is handled by the relevant payment provider according to its own security and privacy practices.
4. Tour and Transfer Service Providers
To fulfil your booking, we may share only the information reasonably necessary with drivers, guides, transport providers, activity providers or other service partners involved in delivering your booked service.
For example, a driver may need your name, pickup location, pickup time and contact number.
We do not sell your personal information.
5. Cookies and Analytics
Our website may use cookies and similar technologies necessary for website functionality, security, shopping-cart functionality and checkout.
We may also use analytics technologies to understand how visitors use our website and to improve our services.
Where required by applicable law, non-essential cookies or similar technologies will be used subject to the appropriate consent requirements.
6. Communications
We may contact you using the contact details you provide when communication is reasonably necessary to manage or fulfil your booking.
This may include booking confirmations, pickup coordination, schedule changes, payment matters and customer-support communications.
We may communicate through email, telephone or WhatsApp where appropriate.
7. How Long We Keep Information
We retain personal and booking information only for as long as reasonably necessary for booking administration, customer support, accounting, fraud prevention, dispute handling and applicable legal or regulatory requirements.
When information is no longer reasonably required, we may delete, anonymise or securely dispose of it, subject to applicable legal obligations.
8. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
9. Third-Party Services
Our website may use third-party services for functions such as payments, website hosting, maps, analytics, security and communications.
These providers may process limited information necessary to provide their services according to their own privacy policies and applicable laws.
10. Your Privacy Rights
Depending on the laws applicable to you, you may have rights concerning your personal information, including requesting access to, correction of, or deletion of certain personal information and withdrawing consent where processing relies on consent.
Some information may need to be retained where required for legal, accounting, fraud-prevention, dispute-resolution or legitimate business purposes.
To make a privacy-related request, please contact us using the details provided below.
11. External Links
Our website may contain links to third-party websites or services.
Muscat Smart Tours is not responsible for the privacy practices, security or content of independent third-party websites. We encourage you to review their privacy policies before providing personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy when our website, services, legal requirements or data-processing practices change.
The latest version will be published on this page with an updated revision date.
13. Contact Us
If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact:
Muscat Smart Tours
Muscat, Sultanate of Oman
Email: bookings@muscatsmarttours.com
WhatsApp/Telephone: +968 9351 3633