Booking Changes
We understand that travel plans may change. Muscat Smart Tours will do its best to accommodate reasonable changes to confirmed bookings, subject to availability.
Tours & Experiences
You may request changes to your booking, including:
• Travel date
• Starting time, where alternative times are available
• Number of travellers
• Hotel or pickup location
• Guide language, subject to availability
• Other booking details
Please request changes at least 24 hours before the scheduled starting time whenever possible.
Changes requested less than 24 hours before departure cannot be guaranteed.
Private Transfers
You may request changes to:
• Pickup date or time
• Pickup location
• Drop-off location
• Number of passengers
• Vehicle requirements
• Flight details
Please inform us as soon as possible if your flight number, arrival time, hotel, or other transfer information changes.
Changes to the route, destination, vehicle type, or number of passengers may result in a price adjustment.
Price Changes
If a requested modification changes the original service, route, vehicle, number of travellers, or other pricing conditions, we will inform you of any additional charge before confirming the change.
Availability
All booking changes are subject to availability. A requested change is not confirmed until you receive confirmation from Muscat Smart Tours.
Third-Party Bookings
If you booked through GetYourGuide, Viator, Tripadvisor, or another third-party platform, changes may need to be requested through the platform where the original booking was made.
Need Help With Your Booking?
Contact Muscat Smart Tours and provide:
• Your booking reference
• Lead traveller’s name
• Original travel date
• The change you would like to make
We will review your request and assist you as quickly as possible.