Terms & Conditions
Last updated: 11 August 2026
These Terms & Conditions apply to bookings and services provided by Muscat Smart Tours, Muscat, Sultanate of Oman.
By making a booking through our website, you confirm that you have read, understood and agreed to these Terms & Conditions and our applicable Cancellation & Refund Policy and Privacy Policy.
1. Our Services
Muscat Smart Tours provides tourism and transportation services, including:
- Private and shared tours
- Airport and hotel transfers
- Private transportation
- Tailor-made trips
- Other tourism-related services displayed on our website
The exact inclusions, duration, pickup arrangements, vehicle type, itinerary and other details applicable to a service are shown on the relevant booking page.
2. Booking
Customers are responsible for providing accurate information when making a booking, including:
- Full name
- Email address
- Telephone/WhatsApp number
- Travel date
- Number of travellers
- Pickup and drop-off information
- Flight information when required
- Any other information required to provide the booked service
A booking is considered confirmed once the customer receives a booking confirmation from Muscat Smart Tours.
Where a service is marked as requiring manual confirmation, the booking request is subject to availability and is not finally confirmed until Muscat Smart Tours confirms it.
3. Prices
Prices displayed on our website are shown in the currency indicated at checkout.
Unless otherwise stated, the price shown during booking applies to the selected service, number of travellers, vehicle and booking options.
Any optional activities, entrance fees, meals or additional services that are not specifically listed as included are not included in the booking price.
4. Payments
Payments may be processed through third-party payment providers available through our website, including PayPal and supported debit or credit card payment methods.
Customers are responsible for ensuring that payment information is accurate and that they are authorised to use the selected payment method.
A payment being submitted does not override availability requirements for services that require manual confirmation.
5. Tours and Itineraries
We make reasonable efforts to operate tours according to the itinerary shown at the time of booking.
However, itineraries, routes, timings and stops may need to change because of circumstances including:
- Weather conditions
- Road closures
- Traffic
- Safety concerns
- Government restrictions
- Attraction closures
- Local events
- Operational circumstances beyond our reasonable control
Where reasonably possible, we will provide a suitable alternative or inform the customer of significant changes.
6. Pickup and Customer Punctuality
Customers must provide accurate pickup information and be ready at the agreed pickup location at the confirmed time.
Customers should provide a reachable telephone or WhatsApp number.
If a customer is significantly late or cannot be contacted, the booking may be treated as a no-show where the delay prevents us from reasonably providing the service.
7. Airport Transfers and Flights
For airport transfers, customers must provide correct flight information where requested.
We will make reasonable efforts to account for confirmed flight delays when flight information has been provided.
Muscat Smart Tours is not responsible for problems caused by incorrect, incomplete or outdated flight information supplied by the customer.
8. Oman–UAE Transfers
For cross-border services between Oman and the United Arab Emirates, customers are responsible for ensuring that they possess all required:
- Passports
- Visas
- Entry permits
- Exit permissions
- Travel documentation
Border processing times are outside the control of Muscat Smart Tours.
Muscat Smart Tours cannot guarantee entry into another country and is not responsible for refusal of entry, immigration decisions or delays caused by border authorities.
Any visa, border or government charges not expressly stated as included remain the customer’s responsibility.
9. Vehicles
The vehicle provided will correspond to the booked category or another suitable vehicle of comparable or greater capacity where operationally necessary.
Customers must provide accurate passenger and luggage information.
For destinations or routes requiring a 4WD vehicle for safety or regulatory reasons, an appropriate vehicle will be used.
10. Customer Responsibilities
Customers must:
- Follow reasonable safety instructions from the driver or guide
- Respect local laws, customs and regulations
- Treat vehicles, guides, drivers and other participants respectfully
- Supervise children travelling with them
- Avoid behaviour that creates danger or serious disruption
We reserve the right to refuse or discontinue service where a customer’s behaviour creates a genuine safety risk, is unlawful, or seriously disrupts the service.
11. Cancellations, Changes and Refunds
Cancellation deadlines, eligibility for refunds, no-show conditions and booking-change rules are governed by our Cancellation & Refund Policy and any specific cancellation conditions displayed for the booked service.
Where a specific service displays different cancellation conditions, those conditions will apply to that booking.
Approved refunds will normally be returned through the original payment method where technically possible.
Processing times may depend on the payment provider or financial institution.
12. Weather and Unforeseen Circumstances
Some tours and activities depend on weather, road and safety conditions.
Muscat Smart Tours may modify, postpone or cancel a service when reasonably necessary because of unsafe conditions or circumstances outside our reasonable control.
Where Muscat Smart Tours cancels a service and cannot provide a reasonable alternative, the customer will be offered an appropriate refund for the affected service, subject to applicable law.
13. Personal Belongings
Customers are responsible for their personal belongings during tours and transfers.
Please check the vehicle before leaving it.
If an item is found, we will make reasonable efforts to assist with its return, but we cannot guarantee recovery of lost property.
14. Liability
Muscat Smart Tours will exercise reasonable care in providing its services.
Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.
To the extent permitted by law, Muscat Smart Tours is not responsible for losses caused by circumstances outside its reasonable control, including severe weather, government action, border delays, road closures or third-party service disruptions.
15. Third-Party Services
Some tours may involve attractions, restaurants, boats, activity operators or other independent third-party providers.
Where such services are provided independently, their own operational and safety rules may also apply.
16. Website Information
We make reasonable efforts to keep prices, descriptions, photographs, availability and service information accurate.
Minor differences may occur, and information may be updated when services or operating conditions change.
If a material pricing or description error affects a booking, we will contact the customer before providing the affected service where reasonably practicable.
17. Privacy
Personal information is handled in accordance with our Privacy Policy.
18. Changes to These Terms
We may update these Terms & Conditions when our services, website, payment methods or legal requirements change.
The terms applicable to a booking will generally be those in effect when the booking was made, except where a change is required by applicable law.
19. Governing Law
These Terms & Conditions are governed by the applicable laws of the Sultanate of Oman.
Any dispute will be handled subject to the jurisdiction and applicable laws of the Sultanate of Oman, without limiting any mandatory consumer rights that may apply.
20. Contact Us
For questions regarding these Terms & Conditions or your booking, contact:
Muscat Smart Tours
Muscat, Sultanate of Oman
Email: muscatsmarttours@gmail.com
WhatsApp/Telephone: +968 9351 3633